Delete your My iNet account

1. In the app
Open My iNet, go to Me → Delete my account, type DELETE, and tap Delete my account.

2. On the web, if you no longer have the app
Go to https://my.inet.africa, sign in with the 6-digit code we email you, then go to Me → Delete my account.

3. By email, if you can't sign in
Email [TO CONFIRM: support email] from the email address on your iNet account, with the subject "Delete my My iNet account". We will reply to confirm, and delete it within [TO CONFIRM: number of days].

• Your sign-ins and sessions on every device
• Your list of iNet accounts and lines in the app
• Your recent activity
• Your line check and speed test history
• Payment requests you made in the app
• Your app inbox
• Your notification registrations

Copies in our backups are overwritten within [TO CONFIRM: number of days].

Your iNet customer account, lines, bills, payments and support history stay with iNet. They are not app data: iNet needs them to provide and bill your internet service and to meet its legal and tax duties.

Deleting your app account doesn't cancel your service or stop your bills. To end your service, call [TO CONFIRM: phone] or email [TO CONFIRM: email].